IT Support Services

IDS is highly renowned for our effective Onsite and Remote IT support solution. In the present-day scenario, IT plays an important role in managing various businesses. This makes IT support services an essential in smooth running of the company. Whether it is solving computer-related issues or updating the software, one can’t negate the advantage of IT support.

To make it easy for businesses, we at IDS offer Onsite IT solutions as well as Remote IT support. Whether its small or medium or big enterprise, our team holds expertise in providing timely solutions that ease the business rendering growth and profits.

What is the difference between Onsite Support and Remote IT Support?

Onsite IT Support
As the name suggests, Onsite support is intricate to the organization. It is embedded inside the organizational structure. Our professionals at IDS will walk up to your organization and the engineer will render your complete solution, whether it is upgrading software, processing cloud services or troubleshoot. The work is carried on during office hours.

Advantages:

  • Easy accessibility
  • IT solutions are supported at the real-time
  • They are more familiar with the software and hardware.
  • Remote IT Support

Limitation

  • Caters to only IT solutions
  • Cost includes expenses on telecommunication, equipment, presence, and wages.

Remote IT Support
Unlike Onsite support, Remote IT support is not limited to the organization. The site is not physically located inside the company. The solutions are offered by running cloud from cloud-hosted infrastructure. Clients are also offered hardware that serves multiple purposes.

Benefits

  • Reduce operational costs, conserve capital budget and lower IT operating expenses. With managed services, organization can reduce OPEX costs, conserve capital budget and lower IT operating expenses.
  • Outsourcing can help an organization stay focused on revenue-generating activities and innovation.
  • Access to data is rendered whenever necessary.
  • Outsourcing vendor management to an MSP removes the pain of working with multiple vendors
  • Scalability is vital to supporting business growth. MSPs supply support and services as needed to handle growth spurts or emerging IT problems.